Reward Habits Support
Frequently asked questions
- How does a reward get closer?
- Add a habit you want to keep and set the value of one completion. Each time you complete that habit, your reward gets closer. There is also a streak bonus that grows the longer you keep going.
- Are the numbers in the app real money?
- No. The numbers exist only inside the app and cannot be withdrawn as cash or points. You exchange them for "rewards" you choose yourself, to help you keep going.
- Where is my data stored?
- It is stored on this device and also backed up to the server with an anonymous account (free). With Premium, you can connect Apple or Google to sync across multiple devices and carry your data over when you change phones.
- Can I keep my data when I change phones?
- Yes, if you connect Apple or Google with Premium. This also works between iPhone and Android. On the new device, sign in with the same account in Settings (free). Premium bought in the same store is carried over automatically when you sign in.
- I bought "Remove Ads" before
- Ads were removed in 3.0. If you bought "Remove Ads" before, you can keep using Premium as is. On a new device, tap "Restore purchases".
- Reminder notifications do not arrive
- On iPhone, check Settings → Notifications → Reward Habits. On Android, check the device Settings → Apps → Reward Habits → Notifications. Make sure notifications are allowed. For each habit, you can set the days and time of its notification on the habit's edit screen.
Restore purchases
If you change phones or reinstall the app, you can get your paid plan back with these steps.
- Open "Settings"
- Tap "Restore purchases"
On iPhone, you must be signed in with the same Apple ID you used to buy. On Android, you must be signed in to Google Play with the same Google account you used to buy.
Manage or cancel your subscription
If you bought on iPhone, the subscription is managed by Apple's App Store. If you bought on Android, it is managed by Google Play. Deleting the app does not cancel it.
If you bought on iPhone
- Open the iPhone Settings app
- Tap your name at the top
- Tap Subscriptions, and choose "Reward Habits"
If you cancel at least 24 hours before the renewal date, you will not be charged for the next period. After you cancel, you can keep using the paid plan until the end of the period you have already paid for. Refunds are handled by Apple.
If you bought on Android
- Open the Google Play app
- Tap your profile icon at the top right
- Tap Payments & subscriptions → Subscriptions
- Choose "Reward Habits" and tap Cancel subscription
You can also open your Google Play subscriptions directly. If you cancel before the next renewal date, you will not be charged for the next period. After you cancel, you can keep using the paid plan until the end of the period you have already paid for. Refunds are handled by Google Play.
Contact
If the FAQ does not solve your problem, or to report a bug or make a request, email us at the address below. For a bug, please include your device (iPhone or Android), OS version, and what happened.